This Privacy Policy explains how Grounded Care Pty Ltd (ABN 50 702 510 549, ACN 702 510 549) handles personal information in connection with Stayline. Stayline is a brand operated by Grounded Care Pty Ltd. We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles where they apply to us.
Information we may collect
This website is an information and enquiry website. It does not currently provide an online enquiry form, account registration, online payment or live availability search.
When you contact Stayline by email or telephone, we may collect your name, company or organisation, role, contact details, accommodation destination, dates, room requirements, guest numbers, project or workforce information, information relevant to a supplier partnership, and the content of your correspondence.
Our website and service providers may also receive technical information needed to deliver and secure the website, such as an IP address, browser information, request date and time, and security information. We do not currently use advertising, profiling or behavioural-marketing tracking.
Why we use it
We may use personal information to respond to your enquiry, assess the accommodation or partnership requirement, discuss relevant options with appropriate accommodation providers or service providers, coordinate a requested booking or supplier arrangement, maintain appropriate business records, resolve complaints, protect the website and prevent misuse, and meet legal and regulatory obligations.
We may contact you about an active enquiry. We will not add you to a marketing list merely because you made an enquiry.
Disclosure of personal information
We may disclose information that is reasonably necessary to accommodation providers or other service providers assisting us with your enquiry. Where consent is required by law, we will seek it before disclosure.
We may also disclose information to people authorised to operate Stayline, professional advisers, technology providers and government or regulatory bodies where required or authorised by law, or where reasonably necessary to address fraud, security or a serious safety issue. We do not sell personal information.
Where a technology provider stores or processes personal information outside Australia, we will take reasonable steps consistent with the Australian Privacy Principles, except where a legal exception applies.
Storage and protection
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is held in business systems used by Grounded Care Pty Ltd and its authorised service providers, with access limited to people and services that need it for the purposes described in this policy.
No internet or email system can be guaranteed completely secure. Please do not send passports, payment credentials, bank details or other unnecessary sensitive documents during an initial enquiry.
Retention
If an enquiry does not become a booking, customer relationship or supplier relationship, we will generally securely delete or de-identify the enquiry information 24 months after our last meaningful contact, unless a longer period is reasonably required for a complaint, legal dispute, legal obligation or business record.
An automated acknowledgement, bounce notice or signature-only message does not reset the 24-month period.
Information relating to an actual booking, customer relationship or supplier agreement may be retained in accordance with our applicable business, contractual, tax and legal records requirements.
When information is no longer needed, we will take reasonable steps to securely delete it or de-identify it.
Access, correction and complaints
You may request access to personal information we hold about you, ask us to correct it, or raise a concern about how it has been handled by contacting Grounded Care Pty Ltd at enquiry@groundedcare.com.au. Please use the subject “Stayline privacy request” and provide enough information for us to identify and assess your request without sending unnecessary sensitive documents.
If you remain dissatisfied after contacting us, you may raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version will remain available on this website.