These booking information terms apply to Stayline accommodation enquiries and bookings coordinated by Grounded Care Pty Ltd (ABN 50 702 510 549, ACN 702 510 549). Stayline is a brand operated by Grounded Care Pty Ltd.
An enquiry is not a booking
Emailing Stayline or speaking with us starts an enquiry. It does not create a reservation, hold a room, guarantee availability or price, or create a binding accommodation contract.
We do not guarantee any specific accommodation property, room type, rate or availability unless it has been confirmed in the written booking information provided to you.
Availability and accommodation details
Availability and price remain subject to confirmation by the relevant accommodation provider. Information discussed during an enquiry may change before confirmation.
Written booking information will identify, where applicable, the accommodation property, room type, stay dates, guest capacity, inclusions, exclusions and relevant house rules.
Pricing and GST
Prices discussed before a written quote or booking confirmation are indicative and may change. The proposed price, currency, GST treatment and applicable charges will be stated in the written booking information.
No payment is collected through this website.
When a booking becomes confirmed
A booking is confirmed only when Stayline has issued written confirmation identifying the accommodation and stay, any applicable acceptance or payment conditions have been completed within the stated time, and the required supplier confirmation has been obtained.
Until all applicable conditions are met, Stayline cannot guarantee that the accommodation, rate or dates remain available.
Changes and cancellations
Change and cancellation conditions depend on the accommodation and rate secured. The applicable conditions will be provided with the proposed booking or confirmation before you commit.
Where a third-party accommodation provider is involved, its booking conditions may also apply. Those conditions do not exclude any rights or guarantees that cannot lawfully be excluded under Australian law.
Accommodation providers
Stayline coordinates enquiries and bookings with accommodation providers. The confirmation information will identify the relevant provider and the key terms applicable to the stay.
Privacy
Our Privacy Policy explains how we handle personal information associated with enquiries and bookings.
Questions
Contact enquiry@groundedcare.com.au if any part of a proposed booking or quotation is unclear before you accept it. Keep the written quote and booking confirmation with your travel records.